Office Policies

Prescription Refills

Please allow 48 business hours for prescription refills to be processed. Be sure to spell your first and last name and state your date of birth. Please specify the local or mail order pharmacy where the prescription should go, as well as whether you will need a 30- or 90-day supply of the medication. Please note that you must have been seen by one of our physicians within the past year for us to be able to fill any prescriptions.

Immunotherapy Injections

Allergy shots for environmental allergens (dust mites, molds, pollens, and pet dander) are given during regular office hours by appointment only.  While we will do our best to keep your wait time short, unforeseen emergencies may prolong your visit. Please call our office in advance to ensure we are here and available to give shots, particularly in inclement weather.

All immunotherapy injections are given by appointment only. Please call the office to schedule.

All patients are required to remain in our waiting room for a 30-minute observation period following every injection.  Patients who do not comply with this policy may have their immunotherapy discontinued. Patients are required to carry their autoinjectable epinephrine with them to their appointment.

Xolair Injections

Xolair injections must be scheduled as a nurse's visit. In addition, patients scheduled to receive an injection are required to call the morning of their appointment to confirm. The medication will not be mixed and prepared without a confirmation call.

Patients are required to remain in our waiting room for a 1-hour observation period following the first injection, and for 30 minutes following all subsequent injections. Patients who do not comply with this policy may have their injections discontinued. Patients are required to carry their autoinjectable epinephrine with them to their appointment and for 24 hours following their injection. Patients arriving for a Xolair injection without their epinephrine on hand will not be able to receive their injection and will be asked to reschedule their appointment.